SOULCOOM

Zephir3 · 2023-07-27T01:56:39Z

i open the game and I press log in, but it only shows the words "loading" and nothing happens. before it would open a browser tab and ask me to log in but that didn't happen.

a 2.5D dialogue-driven RPG where turn-based desire, character progression, and branching storylines shape your fate. · By SOULCOOM

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cant log in

A topic by Deleted Account created Jul 27, 2023 Views: 3,478 Replies: 14

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Deleted account2 years ago

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SOULCOOMDeveloper2 years ago

Hello, are you signing up as a patron or a demo user? Off the top of my head that sounds like a vpn issue. Are you using a vpn? You will need to turn it off only temporarily for the first login.

Deleted account2 years ago

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SOULCOOMDeveloper2 years ago

Can you send me a DM on discord? I need some of your information to take a closer look.

Deleted account2 years ago

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SOULCOOMDeveloper2 years ago

If you need any other help i'll be around, thanks.

Yudokuna Okami2 years ago

Im having the same issue, how did you fix it?

SOULCOOMDeveloper2 years ago

This FAQ video may be helpful:
https://soulcoom.itch.io/soulcoom/devlog/568459/faq-how-to-signup
There could be a couple reasons you are stuck in a loading loop, something is blocking the game from speaking to your browser or you have it open already but buried in one of your browser tabs. Other solutions: Please check to see what your default browser is set to in Windows and add a default browser. If you are using a VPN, Ad-blocker, or a antivirus firewall, you will need to make an exception or disable them for your first login.

Yudokuna Okami2 years ago

I've signed up and took down any firewalls and VPNs, but it keeps saying that I have a invalid email or password, and to check credentials...

SOULCOOMDeveloper2 years ago

I can take a closer look. Can you come to our discord and file a ticket in the support area? You will need to DM me your email and username as well.

Yujikolitso2 years ago

i have the same issue as we'll i even uninstalled and install if the sign up changed but it was still the same error again again please help fix this problem.

Yujikolitso2 years ago

im on a mobile device.

SOULCOOMDeveloper2 years ago

Please come to the discord if the issue persists

Crackedfox2 years ago

I keep getting an error saying I can't sign up, or sign in to the demo version. No email confirming sign up, or anything. I understand why people would want to have DRM features, but you should really just implement the Patreon pairing feature itch already offers. A singleplayer game shouldn't need my email, a million times so for a demo. I've completely lost interest in the product

Daxs2 years ago

email verification code does not work try it three times