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[BUG] Unable to capture palette area

A topic by armourhotdog created Jul 05, 2016 Views: 614 Replies: 10
Viewing posts 1 to 5

I bought the PRO version, whenever I select the paint area it immediately says "it appears rustangelo was unable to capture the palette area". It never gives me a chance to select the palette area, just that error message, everytime. Kinda annoying.

Developer

Hello, it appears you chose to remember the palette position initially. To reset this, click the Option button, then click on Forget Coordinates. Now you will be able to capture the paint controls area before painting. Please make sure you capture it correctly; refer to the tutorial or demo video for guidance. Let me know if you are still having trouble! Thanks.

having same problem

Developer

Did you try the possible solution posted above? Let me know. And please post any screenshots to help with the diagnosis. Thanks!

Ok tried yes after reset all settings i was able to capture the right palette. After that no need to set it again so don't worry !

Developer

Glad to hear that worked!

What am I doing Wrong I am unable to select Palette just double click on it?

Developer

Hey sorry for the delay. This is a known bug in the current version where it suggests an empty rectangle to capture the palette. Please either use the previous version (1.7) or wait until the fix next week. Let me know if you need access to the previous version. Thanks!

I'll wait a week thanks for the reply

Developer

There was an update released today that addresses this issue. It should now be resolved.

yes thank you it works great