itch.io Community » itch.io » Ideas & Feedback

support ticket number.is usless

Marc · 2023-02-07T06:16:01Z

Curently the fact we have a number attached to out massages to support is meaningless. We don't have a way to track where the support is curently on their tickets or even a way to see if they dealt with our ticket or not. It's very frustrating as I have some very serious probleme to deal with and I write about it the second time as after 3 month I don't get any massage back. It's frustrating that I have no way to chek if a ticket is ignored, by itch, they think they dealt with it and they forget to write back or they not on my case yet. Also waiting for 3 month to deal with an issue that made my sell 90% down is not okay. We should have a more clear communication between itch and creators. I wanna do bussnes here for the good of both of us, if itch would let me.

A topic by Deleted Account created Feb 07, 2023 Views: 156

Viewing posts 1 to 1

Deleted account1 year ago

Deleted post