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Something is wrong!

A topic by avpred202 created Jan 31, 2022 Views: 152 Replies: 5
Viewing posts 1 to 3

Hi!

I paid the $10 for the pro version, but no download link, no email notification, nothing!

The payment amount was deducted from my credit card...

Is there any way to avoid paying for the pro version again?

Thanks

Developer (1 edit)

Hi.

Something has indeed gone wrong. I don't see your payment in the payments list.

Can you contact Itch.io support and check if everything is okay? I don't have any means of neither checking it nor do I have anything to do with the payment system, that's completely on Itch side.

Thank you for your reply!

I will first ask my bank if they know anything about the case, and then I will contact the customer service here!

Thanks again.

Developer

Good luck!

I hope you will be able to resolve this.

The problem is probably with the bank in Hungary! Tomorrow I can only arrange... Until then, stay with the Lite version :)

Developer

I'm glad you were able to resolve this )