itch.io

My product is a PDF file. All my products are simple PDFs. No zip or compressed files. No exe. Just pure pdfs. There is no virus in that, and I will never put a virus in my product and lose customers. Please fix that. I believe you are using an AI system to flag content, and mistakenly flagged my content. Please manually review my account and fix the issue. 

Many of my customers are unable to purchase my products, and have received this message:

"＊＊＊Warning＊＊＊

WARNING: This Page Has Been Quarantined

Our system has flagged this page for additional review due to potential suspicious behavior from the page owner.

If someone has asked you to download from this page and you don't fully trust them, or their behavior isn't what you recognize, then we don't recommend downloading this file until our team has reviewed the page.

Password-protecting files or pages is a technique often used by scammers in an attempt to block virus and other security scans from detecting malware. Do not trust password-protected files unless you fully trust the uploader.

Learn more about the "Try my game" Discord scam

Page and Account Details

Page created  3 months ago

Account created  2 years ago

Regions this account has connected from: Japan, Singapore, Italy, United States of America, Korea, Republic of, and Taiwan

I understand the risks, let me download anyway...

Report this page..."

Why is that? I'm legit and I've been selling on the platform regularly without any issues for multiple years. The reasons that I connect from different regions are:

1. I'm a digital nomad, therefore I travel from country to country.

2. Most of the time I'm in China and I can only access itch.io throughout the use of VPN.

3. I use VPN for my own safety.

Definitely not a scammer at all. The place I log in doesn't affect the authenticity of my products. 

I have a very positive and clean history of selling on itch.io, you could rely on that.

Please review that and unlock my account as soon as possible.

Hi, I haven't received the payout yet, it's been in review for 25 days so far (payout ID 166999), it's taking way too long than usual. I haven't had an issue like this before, so I don't think this is normal. I've sent an email to support and opened a ticket but I never received a response (request number 257415).

Could you please help resolve this issue as soon as possible? I’d really appreciate your help in fixing the problem.