( TICKET ID: 379164 )
This is mainly a lengthier explanation of the post's title. Feel free to ignore the rest if you don't care about that I guess?
Hello, hope whoever reads this is doing well. I know the rules say this is more for the community than anything but I've seen others come here when in a situation similar to mine and I don't know what else to do, so I'll try this.
Almost 5 months ago I learned via users that the page for our only project (a fantranslation) had been quarantined. Given the wording I ended up letting it take its time assuming it'd be an automatic process, yet nothing happened. On July 1st (may still have been May 30th in staff timezone) I ended up contacting support about this, giving them as much helpful info as I could think of. Accidentally told them it had been 6 months because I got some dates wrong, but it had still already been 4 months...
Anyway, I made sure the project page was all good in terms of Quality Guidelines, sent the email with the correct address and I let that take its time too but I still have not gotten any answer back, positive, negative or any other kind. I kinda just wish the manual review could begin so I wouldn't have to worry about users being scared by the whole quarantine thing when simply trying to play a game in their preferred language.
I haven't touched the page since the email was sent in case the manual review was happening without warning (don't want it to take longer), but I can't keep going like this forever. The page was seemingly perfectly fine on my other account until I moved it to this one (reasons explained in email) and with how quickly I set up this account, I assume that might be the issue...?
Anyway, apologies for the big post but I hope it explains the situation well enough and that support can be notified about this so something could happen. Thank you in advance.