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Could you please indicated how to do this, there is no whitelist on the Norton App. Pending a refund if this is not possible. I've search every video to how to find it and nothing turns up.

We have Norton and its stating the File is unsafe and it gets automatically deleted. It doesn't even let you download the file, there is no pop-up exe. file it just gets deleted. Is there any other way to download your file. If it is virus tested why is my anti virus auto deleting the file because its deem unsafe for download. we are also on Windows 11 is there a different version I should have gotten?

i paid for this but im unable to download it to my pc cause the file is unsafe. is there an error? did i do something wrong?