itch.io

Thanks for the heads up, we’ll fix this in the next update!

My guess is that it is because we lowered the sample rate of the game's audio files in order to try and help with some sound related issues that were reported.

It should be available now!

The latest build makes a few changes to the audio effects, we're not sure if it will help or not exactly but if you are still experiencing the issue you can let us know!

Thanks for the update, the latest build makes a few changes to the audio effects, we're not sure if it will help or not exactly but if you are still experiencing the issue you can let us know!

Thanks for the report and sorry for the trouble! We'll look into this! 

Thanks for the update, we're looking into the issue on our side.

We are looking into it!

With only a grappling hook, you must descend thousands of meters into an ancient mega-structure, all while being hunted by something unnatural.

It takes about 20-40 minutes to finish on normal difficulty but there is more to unlock and see.

Content warnings: disturbing imagery, mild strobing effects, themes of illness and suicide

Trailer:

Game page: https://leafygames.itch.io/idols-of-ash

Hi!

I replied to your topic on Steam: https://steamcommunity.com/app/4450800/discussions/0/797840845858630225/

If anyone here has the same issue, I'll post the info here too:

We have a potential workaround by tweaking the audio latency setting. You can do so via a startup argument: --audio-output-latency 30

Process of launching the game with a startup argument using Windows:

- Find the game's executable file (.exe)
- Right-click and create a shortcut to it
- Right-click the shortcut, open Properties and find the Target field
- Add the above argument to the end of the path (ensure there's a space between)
- Use the new shortcut to launch the game

When using Linux, you can launch it via the terminal adding the startup argument to the end (ensure there's a space between)

Hi madsmikkelsenn,

Sorry for the issue, thanks for reporting it to us and sending the screenshot

If haven't already, could you try to re-download the game and see if it helps? Sometimes the files get corrupted during download and that can cause issues like this

If you still encounter the issue you can try use an alternate renderer. I'll post the instructions below:

If on Windows use this startup argument: --rendering-driver d3d12

Process of launching the game with a startup argument using Windows:

- Find the game's executable file (.exe)
- Right-click and create a shortcut to it
- Right-click the shortcut, open Properties and find the Target field
- Add the above argument to the end of the path (ensure there's a space between)
- Use the new shortcut to launch the game

If on Linux use this startup argument: --rendering-driver opengl3

When using Linux, you can launch it via the terminal adding the startup argument to the end (ensure there's a space between)

If that still doesn't fix it, could you send us an output log file? Instructions: https://idolsofash.com/support.html

Thanks for letting us know, we will look into it!

Version 1.14 was supposed to have fixed this issue but perhaps there's something we missed

One question, is this while using a mouse or a controller?

Hi J117!

Thanks for your feedback and suggestions! We currently don't offer a web version of the game so you may have been playing some kind of unofficial version hosted by someone else.

There should be sound so if you try again with a build provided either from this itch page or our Steam page and still experience this issue, let us know!

Hi conyhg1!

Sorry for the issue, thanks for letting us know

Would you mind sending us a log file using the instructions below if you haven't already? If you can include a screenshot that could also be super helpful in figuring out the issue!

Instructions: https://idolsofash.com/support.html

Hi Blackpark,

Thanks for sending the screenshot and letting us know about the issue, sorry that the game isn't loading correctly. 

Empty log file will make this harder to diagnose but here are some general recommendations for troubleshooting the issue (if you haven't already done so):

- Re-download the game files from itch.io, sometimes the download can get corrupted and cause issues

- Update your graphics drivers, perhaps using something like AMD's Adrenalin 22.6.1 to ensure you are using the latest drivers. Reinstalling the drivers may also help resolve issues!

- You can try using an alternate rendering mode which may bypass an issue with the Vulkan renderer:

To do so you can launch the game with this startup argument: --rendering-driver d3d12

Process of launching the game with a startup argument:
- Find the game's exe file
- Right-click and create a shortcut to it
- Right-click the shortcut, open Properties and find the Target field
- Add the above argument to the end of the path (ensure there's a space between)
- Use the new shortcut to launch the game

Hopefully these will help, do let us know if you continue to have issues!

Hi TheStew32! You don't need both versions, the number is just to show which one is the latest build.

I would recommend trying to change some of the video settings to see if it helps, perhaps windowed mode on a lower resolution and turning off volumetric lighting?

If you are still experiencing issues, sending us a log file could help us track the issue down. Sorry for the trouble.

Instruction here: https://idolsofash.com/support.html

(I also copied this reply to your other message in the 1.14 release notes)

Hi Onno_199!

You don't need to purchase the game again, it should be in your library. Click on the dropdown arrow next to your username in the upper-right corner, and go to library. It should be available to download there. We've released a few updates which were meant to help some of the graphics issues reported, so I suggest trying the latest version and seeing if the issue persists.

If you are on the latest build and it is still causing issues, sending us a log file could help us track down the issue here are some instructions: https://idolsofash.com/support.html

Hi Onno_199!

You don't need to purchase the game again, it should be in your library. Click on the dropdown arrow next to your username in the upper-right corner, and go to library. It should be available to download there. We've released a few updates which were meant to help some of the graphics issues reported, so I suggest trying the latest version and seeing if the issue persists.

If you are on the latest build and it is still causing issues, sending us a log file could help us track down the issue here are some instructions: https://idolsofash.com/support.html

Yep! (It was on a 100% off sale for the first week)

Sorry for the issue, thanks for letting us know

Using the downloads directly from our itch.io page should be okay to use. You can try to re-download them if there's a missing file, but the specifics may depend on your anti-virus software.

Sorry for the issue, thanks for letting us know

We will look into this, we have had at least two reports of missing textures

If you continue to have issues, could you send us an output log using the instructions here: https://idolsofash.com/support.html

Thanks for the screenshot and report, sorry for the issue

We will look into it! Glad you were able to play on your laptop!

We are looking into adding a toggle option for the grapple hook, planning on adding it in the next update or two!

So awesome!

So glad you loved it! Thanks for the report, we will look into it

We're in the process of getting the build approved for release on Steam, hopefully in the next few days!

Depending on your setup and if you aren't already doing so, disabling Volumetric Lighting in the settings menu might improve performance.

Thanks for letting us know, sorry for the issue. We will look into this!

We will look into this, thanks for the suggestion!

Sorry for the issue and thanks for letting us know

We will look into this shortly! We may be able to track it down sooner if you can send us an output log using the instructions here: https://idolsofash.com/support.html

Hopefully we can get this fixed soon!

If you already completed the First Kiln, here's how to unlock the new game modes without doing it again

First, close the game and find your user data folder. Depending on your platform, type this into the address bar of your file explorer:

Windows: %AppData%\Godot\app_userdata\Idols of Ash Linux: ~/.local/share/godot/app_userdata/Idols of Ash

Then find the player_data.cfg file and edit it using a text editor. Change this line and set the difficulty to 3

[unlocked]
difficulty=0

Then run the game, sorry for the hassle!

Sorry for the issue, thanks for letting us know!

If you continue to have issues running the game, would you mind emailing us a log file?

You can access the logs by opening your file explorer and entering this into the address bar: 

%AppData%\Godot\app_userdata\Idols of Ash\logs

If you can email the godot.log file to us at team@leafygames.com we'll take a look shortly!

Sorry for the issue, thanks for letting us know!

If you send us a log file, that might contain some clues about what it going on

You can access the logs by opening your file explorer and entering this into the address bar: 

%AppData%\Godot\app_userdata\Idols of Ash\logs

If you can email the godot.log file to us at team@leafygames.com we'll take a look shortly!

Sorry for the issue, thanks for letting us know!

If you send us a log file, that might contain some clues about what it going on

You can access the logs by opening your file explorer and entering this into the address bar: 

%AppData%\Godot\app_userdata\Idols of Ash\logs

If you can email the godot.log file to us at team@leafygames.com we'll take a look shortly!

Thanks for letting us know, we will look into this shortly!

Thanks for letting us know, we will investigate adding an option for an alternate lighting mode to help with performance!

Thanks for the detailed feedback! We will look into these!

Darn, sorry for the issue!

Could you check the contents of the logs folder and send us the most recent one at team@leafygames.com? usually it's named godot.log

If using Windows: You can access the logs by opening Windows Explorer and entering this into the address bar: %AppData%\Godot\app_userdata\Idols of Ash\logs

We'll take a look at the log file and try to track down and fix what's going on

Thanks for letting us know, hopefully we can get it fixed very soon!

Thanks for letting us know and sorry for the issue!

It's possible that it's overloaded some the audio buffers. If this is the case, we might be able to provide a workaround that gets your audio working much better

To do so you can launch the game with this startup argument: --audio-output-latency 30

Process of launching the game with a startup argument: 

- Find the game's exe file 
- Right-click and create a shortcut to it 
- Right-click the shortcut, open Properties and find the Target field
- Add the above argument to the end of the path (ensure there's a space between)
- So the path should be something like this: "C:\path\to\idols_of_ash.exe --audio-output-latency 30"
- Launch the game via the new shortcut

If you try the above setting tweak and it's better but still having some issues you can try increasing the latency a bit more with this argument: --audio-output-latency 45

Hopefully this helps! The audio is super important in this game!

If you continue to have issues, emailing us at team@leafygames.com will let us better support you directly!

Yeah! We will look into it and try to have a possible solution soon. Thanks for the feedback!