itch.io

Thursday Update: Welcome to DAY 50 of total silence from the administration! This thread has now reached over 650 views, becoming a monument to Itch.io's completely broken system.

As @Simpl_pseudocode perfectly analyzed, this platform acts like a complete "black hole" with zero communication. To show you how dead Itch.io's support is: today I tried to publish a landing page for my project on Newgrounds. Their moderation team is so active and efficient that they reviewed and handled the submission within a single hour! Meanwhile, Itch.io administrators have been completely invisible and ignoring ticket #401859 for 50 days straight. This total lack of consistency only breeds resentment among serious independent developers.

We have handled everything perfectly manually on our end (including the NSFW/Content warnings suggested by @hechelion). Our coalition with @Simpl_pseudocode, @Felisomnia, @ilya_creator, and @Sala193 will not stop. Can a living administrator finally do their job today, look into this thread, and manually fix the search indexing? Independent creators deserve basic respect, not 7 weeks of total neglect!

Wednesday Update: It is now Day 49 of total silence. The thread has reached over 500 views, and the anger of the developer community is officially boiling over.

Welcome to our coalition @Felisomnia. Everyone can see how moderators like @No Time To Play treat real developers in thread #7016659, telling them they are "using a lot of words" just for trying to fix their blocked projects. This is incredibly disrespectful and toxic.

Let's look at the hard truth: why did you even create Itch.io if you care so little about independent creators? Your entire platform, your salaries, and your fancy California lifestyle exist ONLY because of the percentage and donations you take from OUR hard work. Without independent developers building custom projects by hand, your site will just rot away and turn into a dead online store filled with endless, soul-less AI slop.

If you continue to ignore ticket #401859 for 7 weeks straight, creators like @Simpl_pseudocode, @ilya_creator, @Sala193, and many others will simply stop using this platform and move to Steam, Game Jolt, Newgrounds. Can a living administrator finally do their job today, check this thread, and manually fix the search indexing? We demand basic respect, not dismissive excuses!

Tuesday Update: It is now Day 48 of total silence. The situation has become absolutely critical. As @Simpl_pseudocode perfectly stated, serious independent creators are now considering deleting their accounts and moving to Steam, even paying the $100 fee, just to avoid this broken system and lack of communication.

The community sees that the standard "moderator-to-admin" procedure is completely failing. Independent developers who build custom projects by hand are being punished, while the platform gets overwhelmed by automated AI slop.

My project is 100% free, safe, and fully complies with all guidelines, including the custom Content Warnings and NSFW/Adult content flags suggested by @hechelion. Everything is handled perfectly on my end. Ticket #401859 has been ignored for nearly 7 weeks. Can a living administrator finally do their job today, look into this thread, and manually fix the search indexing? Independent creators deserve basic respect.

Monday Update: It is now Day 47 of total silence. The thread has reached over 410 views, proving that this issue affects many creators.

Special thanks to @hechelion for the helpful advice. Following that guidance, I have officially applied the appropriate Content Warning and NSFW/Adult content tags in the settings to fully comply with Itch's Terms of Service. Everything is now perfectly handled manually.

Ticket #401859 is still completely ignored. Welcome to the thread @Simpl_pseudocode, @ilya_creator, and @Sala193. The game is 100% free and safe. This endless delay is totally unfair to independent creators. Can an admin finally review the files and activate the search indexing today? Thank you all for the amazing support in this thread!

Day 44 Update. Huge thanks to @experiencia for running a professional page-vs-index check on my game. The technical data confirms a total system failure on itch.io's end:

- globgalabgalab.itch.io/mr-markiyuanchik-the-game -> loads 200

- Search for the exact title "mr Markiyuanchik the game" -> No results found.

As the expert stated, the index entry was never even created, and no setting changes can fix this except for manual support intervention. Ticket #401859 has been completely ignored for 44 days straight. Multiple creators like @ilya_creator and @Sala193 are joining this thread with the exact same issue.

Can an administrator finally do their job today before the weekend, look into ticket #401859, and manually fix the search index for our projects? This is ridiculous.

Day 43 Update. Welcome to the thread, @ilya_creator. It is absolutely unacceptable that multiple creators are stuck with 42-43 days of complete silence. 

This is no longer an isolated glitch — it's a massive support failure. My project is 100% free, manually censored, with zero AI. Can an admin finally look into ticket #401859 and clear the search indexing for independent creators? Thank you.

Day 42. Still no indexing and no response from the administration. 

Ticket #401859 remains completely ignored. The project is 100% free (No payments), uses zero AI, and all safety guidelines are manually met. Can an admin finally look into this and enable the search indexing? Thank you.

Day 41 Update: Still absolutely zero response. Title updated to reflect the exact number of days this custom, non-AI project has been totally ignored by the support team. 

The ticket #401859 remains untouched. The gameplay GIFs are uploaded, the game is completely free, and all safety guidelines are manually met. Why is independent human work being buried like spam for 41 days straight? Can someone from the administration finally click the button and fix the search indexing?

New week, same issue. It's now been 40 days of total silence. The game is completely free, manual Paint art, hand-censored, and absolutely no AI tools were used. 

Why do real, authentic human-made projects have to wait for well over a month and get completely hidden from search, while the storefront is flooded with generic AI generation every single day? The screenshots in the main post are now updated with gameplay GIFs so anyone can see this is a real custom project. Could someone from the administration finally open ticket #401859, review the custom launcher, and enable the search indexing? This delay is completely unreasonable.

Hello again. It's been over a week since your reply, and nearly a month since the game was published. My ticket #401859 is still completely ignored by the admins, and the game is still not indexed.

I have even made the game completely free (No payments), filled in all the tags, and updated the launcher. Why is my completely custom project being hidden like spam, while the store front is flooded with thousands of AI clones? Could you please ask the admins to finally check my ticket and open the search indexing? Thank you.

Hello,

My game "mr Markiyuanchik the game" was published about a month ago, but it is still completely missing from the search results. 

My itch.io account was created back in May 2024. All settings are correct: status is Public, files are uploaded, and it is a custom indie project. 

I already contacted email support and received Ticket ID: #401859, but I haven't received any reply yet. Could a moderator please take a look and help me get my project indexed?

* Game Link: https://globgalabgalab.itch.io/mr-markiyuanchik-the-game

* My Username: Globgalabgalab

Thank you!