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Thank you for passing it along. I have read the rules, and do understand the scope of the forum. The only reason I am resorting to asking for support here is because of how long the supposedly proper channels have failed me. Since the forum description states staff "may monitor this forum", and community input from people who may have undergone similar issues would be valuable to me, I still consider my post adequate and on-topic. Please let me know if that's not the case.

Aside from that, regardless of whether I eventually get support, I think it's worth making this post as a means of documenting this issue somewhere visible to the community, so people finding themselves in a similar situation in the future can find it, see what I've tried, and what (if anything) worked.

I have submitted a request for support via email on March 31st 2025, over 10 months ago (320 days ago today). The only reply I have ever gotten was the automated response with my ticket number claiming my request was "being reviewed". I have since followed up several times, with no response.

In my support request, I included extensive documentation of suspicious activity by a prominent user that indicates a pattern of abuse of the ratings system, involving the creation of multiple sock puppet accounts for the purpose of inflating their own ratings and review bombing projects from other users.

Aside from being clearly unethical and disruptive, in my view this behavior also constitutes a clear violation of the Acceptable Use clause of the Terms of Service (in particular in regards to creation of misleading false identities) and and arguable form of harassment of those targeted by review bombing, in breach of the Community Rules (which explicitly encompass ratings and reviews).

I also have reason to believe the user in question has continued to employ the same sort of malicious activity demonstrated in my original email to further inflate their ratings and harm the ratings of others.

This leaves me with several questions:

1. What is the current status of Ticket 267112?
2. What recourse do I have in cases where support requests sit ignored for this long?
3. What is a reasonable time frame for me to expect a response (any response, not necessarily a resolution) for a support ticket? I understand the rules state I should not as this board "how long it will take for support to help me", but I still would like to understand whether it is actually possible for a ticket to be under review for 10 months, or if this is an indication of me having fallen through the cracks of the support system.
4. Should I open a new support request for this issue, including both my initial reports and the continued misbehavior I have observed since?
5. Should I instead go public with my documentation of the suspicious activity, since it seems the moderation is at this point, for one reason or another, unable to enforce the platforms rules?

Thank you.

Oh sweet, thanks for the work!

Hah it's nice to see monogram front and center in a game like that! Very cool concept, if a little disquieting hahah

Very fun concept! Found it challenging to get the hang of at first, but I'm going better in my subsequent runs. Glad you found my font helpful!

Thanks, glad you like it!

The .ttf version should be usable as-is in Godot, without any custom code. I've used it myself in both Godot 3 and 4 projects. What issues are you having?

Hah, it makes me really happy that you like my page designs! Your stuff is a huge inspiration to me as well 💚

As someone who partakes in a little css fuckery here on itch, I know very well how treacherous the territory can be.  Thank you very much for putting in all this work!

Thank you! "Swap tape" was going to be the stage select, but we unfortunately ran out of time before we could implement it.

Hah, thank you for your kind words! I also want to do an expanded post-jam version!

Wow this is very good! It took me a bit to come to grasp with the exact objective, particularly how beads work, but once it clicked it was really fun and addictive! Super impressive amount of polish for a jam game!

Really fun game! Some of the sprite work gave me a sort of GBA Fire Emblem vibe, which I don't say lightly! Gacha+deck building mechanics really fit with the theme, and is something I don't see much in this type of low-res retro projects. Not sure if you intend on working on this further after the jam, but some bgm + sfx would really make this project shine, IMO. Very nice job!

Thank you very much for the thoughtful feedback! To address some of the stuff you brought up:

You're right, the sound mixing absolutely has issues.I wanna do a more careful pass on the whole setup in a post jam version.

About the visual feedback, I do agree that there's room for improving things. I think I erred on the side of graphical cohesion rather than contrast and readability. I found your dithering suggestion particularly interesting. My gut feeling would be that the effect would be too noisy, in special on an empty board, but it seems to look alright in your edit, so I will consider giving it a try.

Thanks again for taking the time to write this. Cheers!

Hey, another double-jam entry! Surprised more people didn't try to combine this jam with the falling block one, given that Tetris is such a staple of the Game Boy. This was a fun clone! I did run into a few bugs, like lines not clearing sometimes (the bottom line in particular would get stuck often), but other than that this seems pretty faithful to the original. Keep it up!

There is definite potential  here, even if you didn't get all you planned into the game in time. Graphics are cute, and the characters feel really charming. Keep it up!

Short and sweet! The art and especially music were really on point on this one! Nice job!

Short and sweet! The art and especially music were really on point on this one! Nice job!

Very fun! Especially like the music. If I had to give one piece of feedback, it would be to maybe make the road full black, so that you'd have two different colors to use for obstacles and collectibles. They can be tough for me to differentiate at the speed the game plays.

Oh I see. That's actually good feedback though, making the 2 and 3 go different directions will probably make them easier to tell apart at a glance. I'll change that for the post jam release for sure! Thanks for the idea!

That's strange, 4 adjacent dice of the name value (in any formation) should always form a match. You might have run into a bug that we didn't catch. If it ever happens again, please share a screenshot with me so I can try and reproduce it!

Thank you! I agree that the timer may not be to everyone's liking. I'd like to include a "chill mode" without it on a future release so people can choose what they prefer.

Thanks! We ran out of time before we could implement an actual tutorial, but I've just added some more info to the game page that will hopefully clear things up!

Thanks! What gameplay options do you feel are missing, in particular?

Thanks a lot, very glad you enjoyed it! Like I said on Discord, we didn't have time to fully implement more tapes. We got some of the way there, but had to cut it out for the jam version. Hopefully we can add the feature once voting is done!

Very punishing little platformer! The idea of making some jumps require coyote time was an interesting challenge that took a bit to get used to. Nice job for a solo project made in just 3 days, keep it up!

Thank you! Sadly we ran out of time before we could add additional tapes. It's on our list for the post version though!

Hah, I love finding people using my shader in the wild! I'm happy to hear y'all found it useful!

Very fun interpretation of the theme! Removing random mechanics is also a nice way to increase replayability, since even levels you already went through can have new challenges depending on the toolset you have by the time you reach them again. Nice job!

Super unique take on the theme! Really liked the mix of strategic step-based movement with the randomness of having an unknown bullet in the chamber for every shot. Really nice!

Very unique concept! I really liked the ball animation and the particles. Controls took me a while to get used to, but when I did it was really fun to bounce around the level.

Nice little game! I found that dying in one hit was a bit harsh, but it did add to the spooky vibe.

Cute little game! And impressive amount of dialog for a jam project. Keep it up!

Such a cute idea and great execution! Loved the vibes and the story.