Hello,
I am writing regarding my game "Sleep Well", which has been published on itch.io for a week now. Unfortunately, the game seems to be "quarantined" or stuck in the indexing process. It does not appear in search results at all, and it is only accessible to those who have a direct link.
I submitted a support email 4 days ago regarding this issue and received an automated confirmation with the ticket number #345603, but I haven't received any further updates since then.
I have put a significant amount of time and effort into this project, and it is quite discouraging to see it hidden from the community. Could someone from the team please look into my case and review the game’s status? I would truly appreciate any help or a quick update on the situation.
Thank you for your time and for your help.