itch.io

Steam will automatically refund if the player play the game less than 2 hours within 2 weeks of the purchase. I don't know the reason itch stays DRM free, but if the itch's policy do not allow players to have a try and see if the game is good, then many won't bother use money on itch. Since the refund process is taking more than 1 week and I still don't know how long it's gonna take to resolve the issue, I personally will be very unwilling to buy anything on itch in the future.

The info of bundle does not say it will get updated. If it's gonna get updated, then it's kind of okay, but still too much price difference, it's unreasonable that a refund request after 1 hour of purchase cannot pass.

Hi,

I have bought a pixel art tutorial bundle for $30, after 1 hour of the purchase, I found all contents in bundle are provided in developer's patreon for $2 with even monthly new tutorial coming up, so I requested a refund. I emailed the support team again 3 days later, still no response, now it's 1 week to the first day. While waiting, I watched 2 episodes of the tutorial, the artwork is nice, but tutorial itself is not in a good quality, it's actually not worth $30, I would really like to support the developer in patreon at a lower cost. Are these days super busy or it's a regular process speed? Can you actually refund in itch.io?