Would you like to give me a screenshot of what the problem is?
i dont know what to send you.english is my second language.
i'm not a cumputer master either :((((
Then I cannot help you, since I don't know why you can't open it.
But, since you mention that "English is your second language", you might have the same problem with kalli_tp, try to read his comment below. I hope that'll help you, cheers.