As it claims to be a "community" I thought there might be someone around who might know the answer.
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What they say is precisely to make it easier for you to find a solution.
Itch has over a million games, when asking on the Itch.io community channel you need to find someone who knows the game and then can answer you and that's difficult.
On the other hand, if you ask on the game page itself, the message will be seen by people who have played the game or the developer themselves and it will be easier for them to help you.