Hello!
I just tested and checked, everything seems fine. Therefore, it appears that the issue is related to your side and I will gladly help you. Without more detailed information, here are some suggestions:
1. Did you connect the game with your TikTok account after you started your Live and pressed "Start" inside the game?
2. Perhaps you set too high a required number of likes, causing your viewers not to send them? Just to clarify, the required number of likes or gifts needs to be sent as a whole or in a very short time frame. It cannot be sent once and then the time passes and sent again (if you understand what I mean).
3. To ensure everything is functioning correctly, you can test it with someone else’s account that is currently Live. Refer to the "How to test without going Live" section in the "Help Guide & Tips" document provided. Make sure the chosen Live has a good number of viewers to increase the chances of receiving likes and gifts (which will spawn the balls).
Please make sure you have read the "Help Guide & Tips", specifically the section on how to connect. If you continue to experience difficulties, feel free to contact me via livegameyouplay@gmail.com