I'm so sorry to hear that, I'm not sure quite what may be causing that.
If you're located in the Northern Hemisphere it's possible the connection may be timing out (servers are located in Australia), so may take a look at it sometime this week.
I believe that may be the case, I'm so sorry to hear that. At this point I'm unable to transfer (or split) the server to a more accessible location, but I would be more than happy to offer a full refund if you wish :)
