When I purchased this asset it didn't apply the 67% discount and still charged me $29.99. Is there a way to fix that?
147 days ago(+1)
It doesn't actually charge you anything. You need to enter the amount you want to pay yourself. In this case, $9.89, as demonstrated on the sale page:
The value defaults to a $5 tip (for the free sample), but it looks like you manually typed in $29.99, because on my end it just says you gave me a $20.10 tip.
Itchio doesn't give us the power to issue refunds; you would need to either go through itchio support, explaining your mistake, or wait until I receive your payment in January, at which point I can send you the money through PayPal. If you don't want to pursue either of those options, I can give you a $20.10 discount on another asset now. Just send me a private message on Discord, Twitter, or Ko-fi (links on my website), or send me an email (which you can find at the end of the Mana Seed User License), let me know which asset(s) you'd like the discount on, and I'll give you a special link 👍