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(3 edits) (+1)

I can report the same issue on the Itch.io Windows Desktop app with my Twine game for audio and videos. I opened a ticket about it on GIthub on February 4 but it never got answered:

https://github.com/itchio/itch.io/issues/1413
I ended up adding a warning inside the game detecting if the user is playing from the Itch.io Windows Desktop app and telling them to use a regular browser. This is a less than ideal solution.

For info, this is what I use to detect the Itch app internal browser:

// Itch.io internal browser
setup.isItchBrowser = function() {
    return navigator.userAgent.includes(" itch/"); 
}