Post by JFAzeredo in Demonic Dungeon - 16x16 Roguelike Assets comments

Demonic Dungeon - 16x16 Roguelike Assets » Comments

Viewing post in Demonic Dungeon - 16x16 Roguelike Assets comments

Hi! How are you?? I'm trying to buy these assets, but I'm encountering an error. Can you assist me?
This is the error:
'

There was an error processing your payment:

This Connect account cannot currently make live charges. The `requirements.disabled_reason` property on the account will provide information about why this account is currently disabled. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed.
Payment Code: P-15613346

If you are unsure, please contact itch.io support with the above message.'

VEXED199 days ago

Hey! Thanks for reaching out for support, however I'm not able to change anything on the back end. You should click that support link provided at the bottom of the page sending them exactly what you sent me!

Sorry for not being able to help, best of luck on getting this issue fixed!

Mikado198 days ago

Unfortunately I'm receiving the same error. I reached out to the support and hopefully will get a response soon :)

VEXED198 days ago

Dang, really strange, I'll make a forum post about it as well.

VEXED197 days ago

Found the cause of this issue, it is because my stripe accout allowing for various payment methods is currently having issues. Getting it fixed now.

Mikado197 days ago

Glad we found the issue! Sounds good, will be buying some of your assets as soon as possible :D

VEXED197 days ago(+1)

Issue is fixed as far as I can tell! Let me know if you are still having problems, cheers!

VEXED197 days ago

Issue should be fixed, thanks again for reaching out!

JFAzeredo195 days ago

"Thank you Vexed! It worked this time, I was able to make the purchase. Thank you very much! Awesome art style btw :D"

VEXED195 days ago

Thank you! Glad you were able to get the pack, hope you gets lots of use and joy out of it, cheers!