Post by pillar john in Quest Failed - Chapter One comments

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the download isn't working... and i am talking about the full thing not the demo i actually paid money but its not working help

FrostWorks216 days ago

Hello! Sorry to hear you’re having issues and I’ll do what I can to help solve things!

Can you confirm what system you’re using? Windows, Mac or Linux? And were you able to download the demo fine?

And when you say isn’t working, do you mean it just doesn’t download at all, or the game isn’t starting?

pillar john215 days ago

i'm using windows and the demo worked but the full game didn't download at al

FrostWorks214 days ago

I see! That's odd. Is the page recognising the bought the game and offering the option to download the main game, but it just isn't downloading? Or is the option not there at all?

Did you buy with the account you're posting with and get an email confirming the purchase went through? As I do a search on my records for your username and can't see anyone recently. So it's possible it may be an issue on itch.io's side than mine.