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Butler stops at 3.55% every time - Network idle

A topic by Rowye created Aug 04, 2023 Views: 377 Replies: 3
Viewing posts 1 to 4

Hey everyone.

I'm trying to push my game's update but it's always stopping at the same exact point.
Even though it's not likely the network, I've restarted it and the same happens.



I've also tried to upload from a few different folders and got the same result.
I don't have another machine to try it right now, but I'll do as soon as I can.

I've been announcing this update for days so it's not a great situation when the day comes and it won't upload hah.
Can anyone give any feedback on this?
Thanks!

Admin

Butler generates a signed session and sends your file directly to Google Cloud Storage, not going through our servers. The only thing I can imagine is that the network connect between you and the Google Cloud Storage endpoint is being blocked in some way. Network issues can sometimes be regional. If you have access to another computer it might be worth trying that as well, in case it’s not the network, but the computer itself.

I’m not currently aware of any other reports of people having issues like this.

Hope that helps you diagnose the issue

Hey! Thanks for the reply.
I have gone through the logs and I see this part that may be conflicting, but maybe it's a common error.


{"time":1661669124600,"level":20,"msg":"> 2022/08/28 08:45:24 We're up-to-date!","name":"📦 self"}

{"time":1661669124604,"level":20,"msg":"Trying to satisfy semver constraint (^15.20.0)","name":"📦 butler"}

{"time":1661669124604,"level":20,"msg":"GET (https://broth.itch.ovh/butler/windows-amd64/versions)","name":"📦 butler"}

{"time":1661669124604,"level":20,"msg":"HTTP get https://broth.itch.ovh/butler/windows-amd64/versions","name":"r"}

{"time":1661669134613,"level":40,"msg":"While checking for latest version: Error: net::REQUEST_ERROR::\n    at Timeout._onTimeout (C:\\Users\\Usuario\\AppData\\Local\\itch\\app-25.5.1\\resources\\app\\dist\\main\\main.bundle.js:16363:24)\n    at listOnTimeout (internal/timers.js:549:17)\n    at processTimers (internal/timers.js:492:7)","name":"📦 butler"}

{"time":1661669134614,"level":20,"msg":"Present versions: 15.21.0","name":"📦 butler"}

{"time":1661669134615,"level":50,"msg":"while reacting to checkForComponentUpdates: Error: Could not retrieve latest version of (butler): net::REQUEST_ERROR::\n    at package_Package.doUpgrade (C:\\Users\\Usuario\\AppData\\Local\\itch\\app-25.5.1\\resources\\app\\dist\\main\\main.bundle.js:17361:19)\n    at processTicksAndRejections (internal/process/task_queues.js:97:5)\n    at async package_Package.upgrade (C:\\Users\\Usuario\\AppData\\Local\\itch\\app-25.5.1\\resources\\app\\dist\\main\\main.bundle.js:17328:13)\n    at async manager_Manager.upgrade (C:\\Users\\Usuario\\AppData\\Local\\itch\\app-25.5.1\\resources\\app\\dist\\main\\main.bundle.js:17610:13)\n    at async C:\\Users\\Usuario\\AppData\\Local\\itch\\app-25.5.1\\resources\\app\\dist\\main\\main.bundle.js:34635:9\n    at async Promise.all (index 0)"}

{"time":1661670476002,"level":30,"msg":"Regularly scheduled check for game updates...","name":"m/reac/updater"}


Could this be why it's stopping? 
I do have the latest version (I've reinstalled it several times today too) but also I don't understand the log fully.

(+1)

Update:

It uploaded from a different location but not sure why or what changed. The first tries from there failed too in the same way.