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is there a video to help me with this because i started a new account and used a different chat key and it still says i exceeded it so can i please just have a video to help fix the problem or just a step by step guide please

I don't know of a video to address this. There is a step-by-step above, so I don't know what is going on. There may be a way OpenAI is able to determine the two accounts are made by the same person. Or, you need to enter a payment method even using the initial credits (I did this). I am sorry for the poor help .The only solution I found on the internet that works is upgrading your original account to pay-as-you-go, enter a payment method, and generate a new API key afterwords. Sorry, I can't be more help.