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Unable to download latest version (25) Errors everywhere

A topic by shellshaffer169 created Jun 16, 2019 Views: 843 Replies: 3

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I was just browsing my games on my current desktop app and was notified that it was no longer supported. I have no idea what version I have, by the way, having installed it around a year ago. So now, I am on your site trying to get the latest version. However, on all Internet browsers (Firefox, IE, and Chrome) I am being told that I cannot connect to the download site. I even tried the link from your Github page, but it still won't allow me to download the new desktop app. The address I am being redirected to is: https://nuts.itch.zone/download and the error code that shows up for Firefox is: Error code: SSL_ERROR_RX_RECORD_TOO_LONG. When using other browsers, I am told there is a DNS error and it cannot connect. I am unable to add the page as an exception, either. When using the desktop app I already have installed, I press the "check for updates" button and get this:

When trying to update the app through the app, I just get a blank page with the same error code when checking for updates. Please help/fix this.

Thanks

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leafoAdmin4 years ago

Hello,

We don't have any active reports of that page not functioning correctly. It's likely that the issue is either with how your computer is configured, or how your network connection is set up. Are you sure you don't have any virus scanner or firewall software running that could be interfering with your browser downloads? I recommend temporarily disabling those things before trying to see if it helps. If the error is happening on all your browsers then it's typically system or network related, instead of browser related. SSL download errors can also be related to the clock on your computer being wrong as well.

Thanks

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shellshaffer1694 years ago(+1)

I disable McAfee, the only anti-virus on my system and the error code is still appearing as before. I don't have any special settings on my router, either, so this should not be causing the problem. Here is the entire error code:

Secure Connection Failed

An error occurred during a connection to nuts.itch.zone. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

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HellDuke4 years ago

Getting errors as well. Neither Google Chrome, nor Microsoft Edge nor IE manage to open the download web page. ERR_SSL_PROTOCOL_ERROR is what I get on modern browsers, but IE gives a bit of a different story

There was a temporary DNS error. Try refreshing the page.

Error Code: INET_E_RESOURCE_NOT_FOUND

I am using Google DNS, so that should not really be an issue. There isn't really anything that should be blocking a properly set up webpage either on my PC or my network. The only things I am running are Windows Defender and Malwarebytes antimalware. Otherwise it's a bog standard network setup.

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