Hello I'm sorry your encountering this issue. I'll need a little more info from you in order to address this issue. It seems like there is a conflict with another plugin you're using. Do you have an error in your console you could show me? Or maybe pinpoint which plugin it is that is having issues with mine. This type of error is not normal for this plugin so it must be a conflict with another plugin.
Once I have a little more info I can start looking into this deeper.
Thank you and good luck!