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Hi, we can refund your purchase, no problem. However I checked on our publisher Dashboard and there is no way for us to initiate a refund process from there. According to https://itch.io/docs/legal/terms#refunds, you need to contact itch.io support and request your refund there: https://itch.io/support ; in case they would ask for our publisher consent, you can already direct them to this comment reply which is our official consent to your refund.