Right. Unfortunately there will always be stylistic choices that won't please everyone.
Do note though, there's a reason for it and is heavily story/lore based rather than just a random decision. It is unfortunate that stops you from experiencing MoonFire, maybe next time!
Indeed, story and lore come first. It is also neutral, as anyone can relate to a human. However, if the MC is defined as fox, wolf, or cat, etc... some people who prefer another species that the MC is not might feel left out.
