Post by animaux696 in Heavy Hearts Major Update 0.4 Out Now comments

Heavy Hearts Major Update 0.4 Out Now » Comments

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I bought the game 150 days ago and when want to download the full latest update im not alowed but only public demo is there.

dammitbird1 year ago

That is very strange. When you buy the game, you own it and all the updates. You are not the first person to have this issue.
You will have to contact itch.io support. I will also contact them and see what the problem is

animaux6961 year ago

Cant get the links via mail too,i sent 3 requests 3 and 4 days ago and got no response. Not in mail,nor spam,nor trash....

k01dragoon1 year ago(+1)

If you try to download it from the devlog it doesn't let you download the paid version. You need to go to the main page of the game and hit download at the top below where it says you own this game or go to to your library ( to find it press the dropdown arrow next to your name at the top right and under explore press "My Library") then you should see a list of your owned games.

animaux6961 year ago (2 edits)

Tried,there is no option to get the spicy version,not in download,not in account game history,everywhere only the public demo is available. And an even more strange thing is that in support page with dev contact info,this game dont exist. This is a first,until this up there were both options there.

k01dragoon1 year ago

Well sorry to hear that, wish I knew anything else to help but I never had that problem. I hope the itch.io support can help you pretty quickly.