I am sorry to hear about this issue. This issue might be related to the fact that the version you downloaded onto your device to not work with your computer. If no other version seems to be working please report the bug to this link: https://www.theforestoflove.com/bugs. As for the lag, if playing on the downloaded version still has a low frame rate and resolution I would recommend downloading razer cortex: https://www.razer.com/cortex. I found this to really improve my game play and its free. To add the forest of love into Razer Cortex's game page you will need to find the + symbol and add the files onto it. Hopefully this could help you in the future and if none of the versions with your device please report the bug. Thank you.