I am sorry to hear about this issue. My only advice that I can really use to help you is saying reset all of the game data and try again. If you would like to help to ensure this issue does not appear in the future please fill out this bug report forum: https://www.theforestoflove.com/bugs. Hopefully in the future this issue will be fixed and offer you and all other mobile players a batter gaming experience when the next act/update releases.