Hi! I think it has to do with the fact that there's a video file in the game. I've been looking into this but overwhelmed with work and other projects. The video in the game is a .mov format, so I'm wondering if maybe you might have issues playing .mov files. A few things you could try are making you've up-to-date with your windows updates and graphics drivers. You could also try making sure the game runs using your GeForce card rather than the Intel one. Also, try running the game as admin. Let me know if any of that helps!