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I paid for this game a week ago but can't get on,  never received the key code and the itch app doesn't work for me either  :( I had emailed but haven't heard back. Not tech savvy unfortunately 

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What’s the problem, exactly? There isn’t any key code, the game is free to download for everyone

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Did you pay for it through itch.io? Look at the top right of the page. You'll see your name "Lady SciFi" and an arrow pointing downward. Click the arrow and then click "My library". There will be all of your games that you purchased here listed. From there you can see a button that says "Download" underneath Eternum.

Thanks for getting back to me. I've downloaded to PC & I've checked my library, it just says to download.  I don't usually play games on the PC maybe I'm clicking on the wrong thing.??   I thought I had to play through the itch app but that won't open either 😬 (It's probably something basic, appreciate any tips on how to get it) Thank you 

You'll need a ZIP file opening program. I recommend WINZIP or 7z, both are free.  After you download it, go to your Downloads folder and double click the Eternum file. A window should open up containing a folder. Drag that folder onto your desktop. After it completes transferring to your desktop double click the folder that is now on your desktop. You should see the Eternum application file. Double click that and it will start.

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Thank you  so much , really appreciate your help 😊

You're very welcome.