game literally doesn't run
can't even open it
Can you please tell me the platform you're using (PC, mac, linux, android)? And please check if you didn't download the wrong version, or if the download finish properly and it wasn't corrupted.
Also, if you are on PC, can you check if you have a 32 or 64 architecture software? The pc version is not compatible with 32 bit.
The android version might not work if your phone has too little space or memory available.
Other than this, I'd need more details from you to try to help. I believe it's not a problem with the game because no one else is reporting that problem.
Sorry for the troubles.