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Why not? You just need to send a support mail to the e-mail address "support@itch.io". 

I am Chinese,and there is a wall.

(1 edit)

Hmm, I'll try contacting itch.io from now end. Hope it works.

What is the e-mail address linked to your purchase?

3133026056@qq.com.And there is another problem,my game disappeared,even demo.

Click the arrow beside your name, press the arrow, go to "My Library", click "Download".

Thanks.

By  the way,may I ask a question?Does the purchase about $51 includes the unversioned final game?If it is no,I will not ask for canceling the deal about $29.

No, $51 one includes the final game too. I'll ask itch.io to refund the $29 one.

Thanks,I will support your futural game,if net is ok.