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Yea that is a weird error to get. From my research it seems related to DirectX I would try to re-download the game again and see if it runs. Worst case is you may have to update directX some how. Though I would start off with wiping the folder and re-downloading. 

Hopefully this helps, 

C&D Cardboard Games.


Hi it's now working!
We had Directx 12 installed which appears to be the latest version. Luckily running the tool from the MS website and restarting solved the issue.
Here's the article:

Thanks for the help!