Can't go to the store to buy cake for Sarah, can't even go to the store to get mc a firearm, I'm on android btw guy tells me that I can't come in unless I'm wearing a mask
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The store opens up after a few completing a few quests of which either the Elsa cafeteria event is missing or one of Emily's earlier quests.
A more general sort of message that will help players progress the game more smoothly: It's advised not to stick to a single character but pursue more at the same time so the game progresses more naturally and to prevent having to wait for certain events to trigger.