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it's a MacBook Pro (13-inch, Early 2011) - macos Sierra v10.12.6

Model Name: MacBook Pro
Model Identifier: MacBookPro8,1
 Processor Name: Intel Core i5
 Processor Speed: 2,3 GHz
 Number of Processors: 1
Total Number of Cores: 2
 L2 Cache (per Core): 256 KB
 L3 Cache: 3 MB
 Memory: 8 GB
 Boot ROM Version: MBP81.004D.B00
 SMC Version (system): 1.68f99

intel HD Graphics 3000:
Chipset Model: Intel HD Graphics 3000
 Type: GPU
 Bus: Built-In
 VRAM (Dynamic, Max): 512 MB 

Displays:
Color LCD:
 Display Type: LCD
 Resolution: 1280 x 800

(1 edit)

Thank you. We will do a vnc session tomorrow on affected systems. Let's hope, we find the issue.

Same on Windows with similar hardware:

Lenovo Thinkpad t410s (14-inch notebook, early 2010) - Windows 10 Pro

Model Name: Lenovo Thinkpad t410s
System Manufacturer: LENOVO
System Model: 2912W1C
System Type: x64-based PC

Processor: Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date: LENOVO 6UET70WW (1.50 ), 11.10.2012
SMBIOS Version: 2.6
Installed Physical Memory (RAM): 8,00 GB
Total Physical Memory: 7,80 GB
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.15063 Build 15063

Graphics & Display
Name: Intel(R) HD Graphics
Adapter Type: Intel(R) HD Graphics (Core i5), Intel Corporation compatible
Adapter RAM: (344.109.056) bytes
Resolution: 1440 x 900 x 49 hertz
Bits/Pixel: 32