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Admin(+2)

I’m sorry but we have a fixed payout schedule. There is a mandatory 7 day delay before the earnings from any payments are on your account are eligible for payout request, then another approximately 7 to 12 days where the payout will be reviewed by our team before being sent.

For the security of our platform we require this time to elapse between when a transaction happens and when the payout is fulfilled. This protects the buyers on our platform and helps cut down on issues with refunds, fraud, and many other seller related issues. It is especially important on new accounts where we don’t have a steady history of payments.

We do provide a “Direct” payments mode where sellers can sell directly with their own merchant account, and you may be able to access your earnings faster that way. Keep in mind that you can not change the payment mode for sales that have already happened.

You can learn more here: https://itch.io/docs/creators/payments#payment-modes

Thanks

Hello, the support emailed me, for some reason they are unable to process the payment, 

it's said the buyer shouldn't pay this amount to support my game but I think the buyer is free, he can do whatever he want and it's been weeks ago now

Admin (1 edit)

Sadly the majority of accounts that push our team to break all of our policies and send payouts as fast as possible are trying to get away with fraud. We ask that you be patient so our team and review your account any any payments associated with it.