Hey hey! No worries :3 Thanks for checking out the game and for trying to support the project ^-^
Hmm, I'm not 100% sure how the payment system works on itch >.< I know that one or two people before have said that they've had problems with payment methods though! You're welcome to try on ko-fi instead: https://ko-fi.com/melancholymarionette
But either way, I can send you a download key if you let me know where the best place to send it would be :3
Hope you are having a good day!