Sometimes it happens with old hardware, the game requires modern GPU and decent memory amount. You can also try to “run as administrator”, in some cases it can help either
To be honest I don't have any idea how to measure it. As a solo indie, I don't have a poll of different hardware to check if it works or not on specific setups. Sometimes people report that they can't start the game "on my computer" but usually, they didn't mention what hardware did they use.
