Post by DonnyAnne in Bugs & Stuff comments

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heyo!! I got the Windows full version on Castor's route (tho I did try switching to Castoria and it's still the same T^T) and played quite a bit (up until Cas started acting a lil sussy) until I was like HUH .. something tells me this bg shouldn't have been black for this long >:L and quickly peeked at lets plays to confirm that there should have been backgrounds w the character being shown and I felt like a DUNCE SKJHSJKS. So yeah, only thing I can see is the text box! I downloaded the black screen bug fix file as well and kept on changing the screen mode for each file, but alas, still no Cas T^T

so I was wondering if I missed a step or something or if there's a way to fix it on my end? I'm not the most tech savvy >o<

Melancholy Marionette2 years ago

Hey hey! Thanks so much for supporting the game :3 and sorry to hear you've run into a pesky bug >.< It's not one I've had reported before and I've never come across it myself while testing on my end, so it could be a bit of a bugger to nail, but I'll certainly give it a go!

The black screen bug fix file won't be of any use because that one is purely for the few folks who got a black screen on startup. It's a weird one caused by the video background on the title screen. For some reason, it doesn't play on certain computers even though it's just an mp4 file, and so you get the title music and everything, but because the video background doesn't load, it's just a black screen and you can't proceed with the game >.< So the fix was just replacing the video background with a static png file instead. I'm sure someone with more knowledge would know why it happens, but I'm not the most tech-savvy person myself, haha.

This one that you've run into seems really odd and I'm gonna have to ask you a few questions to properly identify which part of the game it's happening in. So here's what I need to know so I can go hunting :3

What's the last line of text in the text box before the backgrounds disappear and don't come back?
Does the game allow you to proceed still with new text filling the box while still no sprites and backgrounds? Or does it just freeze up once it gets to that point?
Is there any sound playing at all?
Did you try starting a new game and getting to the same point? (Sometimes, really weird bugs occur out of nowhere when the text skip function is used or when text is skipped too fast manually and I have no idea why but they can persist in save files as well. Sometimes starting a new game fixes the problem.)
What's the last line of text in the text box that you've gotten up to so far in the game overall?

DonnyAnne2 years ago(+1)

ofc, it's such a good game!!! as evidenced by my being so engrossed in it that it took me ages to realize I was missing a bunch of stuff XD like I'm already so impressed and having so much fun!!

1. I think it starts as soon as the game starts! But not everything is missing. Like for instance, there is the falling snow effect during the introduction, and there is the glitchy overlay during that one scene.

2. it does! I went a good while before realizing there was supposed to be sprites and backgrounds pfft

3. yes, there is! mostly part of the reason I became so engrossed to the point where I almost didn't notice TwT voice acting, effects, and music, it's all working perfectly!

4. Yes, I did T^T I've also tried reinstalling the game and restarting my PC as well and none of it seems to work.

5. I've put together some screenshots if you need visuals, as well as the last line I've made it in the game so far!

Melancholy Marionette2 years ago(+1)

Well, I'm glad you were enjoying it that much x3 but yeeeeah, oh boy, that is definitely not how it's supposed to look, haha. From the way you first described it, I thought you meant that it was okay in the beginning and then at a certain point, the backgrounds disappeared and never came back... but this is just nuts O.O I've never seen anything like it before. I also notice that the text box in the last shot is messed up because in my test build, the setting cog is inside the box. But that's a different problem altogether with the UI not properly adapting to different resolutions I think >.<

Thanks for all the info anyhow! I didn't really know where to even begin so I went straight to the engine support channel on discord, explained what you've said + posted the screenshots and I just asked if anyone happened to know what could possibly be causing this. Someone replied to me and said that it's too difficult to really know without looking at error log files >.< So they told me to make a development build and send that to you, and to get you to access the logs after running the development build (they explained to me where to find the logs cos I wouldn't have had a clue, haha.) Then get you to send me the logs so that I can post those in support in order to give them a better idea. So I guess it's not gonna be a super easy fix >.< I was kinda hoping someone would say, oh yeah, I've run into this before, you just need to do X to fix it, haha.

So yeah, uhm, I'm gonna need a way to contact you privately in order to send you the dev build so if you don't mind, just let me know where is best to contact you (or feel free to just drop me an email to: melancholicmarionette@gmail.com)

Thanks again for supporting the game and I'm so sorry you've run into such a bizarre bug >.< Hope you have a great weekend!

itch.io

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