Post by Catherine in Opening the game on Mac comments

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Hi! I'm so sorry to bother you but I just downloaded the Mac - (Full Version), and I'm able to open the game, but for some reason I keep getting stuck after this loading screen in the beginning:

I'm using macOS Mojave 10.14.6. I've tried to do all the fixes described above but unfortunately it didn't do anything ;w;

Weirdly enough, it seems like this happens to 1 other game I tried to download from you too: Love in Lockdown - ELI version. But Solipsism Reigns - GxB runs just fine. The only differences between these 3 games are that I downloaded Solipsism Reigns thru the MEGA app, while the other two I downloaded directly from itch.io, but I dunno if that affects anything. I would be very grateful if you can reply to this but if you're too busy to help, I understand!

Melancholy Marionette2 years ago

Hey hey! You don't need to apologise :3 It's not a bother at all. I just wish I had a Mac so I could attempt to help people more x3

That's very strange that SR actually works for you because normally it's the other way around for people, haha. The major difference is that SR was made in Tyranobuilder engine. Whereas LiL and DD were made in Unity. SR is the one that I've had a lot more trouble with on Mac in the past and one of the reasons I stopped using the engine altogether. A few devs had asked the engine devs what to do because so many Mac players couldn't even open their Tyrano games exported for Mac. The engine devs eventually responded with something along the lines of, Macs are just awkward. It'll work for some and not for others. There's nothing we can do about it >.< I just thought that wasn't the greatest attitude to have, so I switched to Unity thinking that it's so well-known, surely there won't be any issues. But I guess I was wrong >.< And not knowing anything about how Macs work, I'm confused as hell as to why it seems to be 50/50 as to whether it works or not!

Now, there is a rare problem for some Windows users, where the Unity splash screen shows, then it just black screens. You can hear the title screen music, but you can't do anything cos it's a black screen. For some reason, the cause of that issue seemed to be the fact that there's an mp4 video file playing a video background on the title screen. I was able to fix that for those having the issue by replacing the video background with a static png version instead.

I'm guessing this isn't the same issue, and you may have already tried this, but if not, try going back to the file downloads and get the one called 'Possible Black Screen Fix (Mac)'.

It's got the same fix in it as for Windows with the static title screen rather than the video one, but since I have no way of testing it myself, I can't confirm if the issue even exist on Mac, let alone if that fix would work >.< LiL doesn't have a video background on the title screen though, so if you've got the same problem with that, I'm not holding out much hope that the same fix which works on Windows will work on Mac :(

Let me know anyhow. I'll see if I can do some digging when I get a chance. I've seen plenty of complaining on the Unity forums about endless Mac problems, but this might be different because you've actually managed to launch the game. Which means it could be an issue with Naninovel instead. I'll see what I can find by searching through support. Please don't hesitate to contact itch and get a refund though if it looks like it's gonna be impossible to figure out! I really would love to find a way to fix these problems though. The trouble is, I don't personally know anybody with a Mac, and so I have no way of going back and forth trying different things to see what might work >.<

Sorry for the hassle >.< I hope you have a lovely weekend despite the trouble with this :3

Melancholy Marionette2 years ago

Just to update you, I searched through the support channel of Naninovel's Discord server, and I did find a couple of other devs talking about having this either when testing Mac builds themselves. However, there was no solution actually posted following them asking for help. I have contacted one of the devs who was asking for help on fixing the problem to ask them if they ever solved it themselves, but I have no idea if they will respond to me or even see my message.

I will post something in the support channel myself because the last mention of the issue that I could find was from February this year. Surely someone knows how to fix it by now. Before I post though, would you be able to download the Mac version of the DD music box and just tell me if that has the same problem? I only ask because the music box was created using the most recently updated version of Naninovel, and I was wondering if perhaps the issue is because DD was made in an older 2020 build of Nani and perhaps it's something that has since been fixed by the software dev since.

If the music box works, it just means I would need to update all of DD to the latest version of Nani and make a new build. Though from what I understand, updating may mess up my custom UI and I'd have to spend time putting it all back together again >.< But if it still doesn't work even on the latest version of Nani, that's something I can be sure to mention in my support request.

Catherine2 years ago(+1)

Ahhh thank you for your help!!! I managed to get the game to start!

So what I did was, I downloaded the Possible Black Screen Fix (Mac) file, did the 'Open Anyways' step, then executed the commands on https://apple.stackexchange.com/questions/408752/the-message-you-do-not-have-per...".

I did this too for the normal file previously and it hadn't worked, so I had low expectations, but strangely this time it worked! Mac is so silly omg I probably would have brought a PC instead if I wasn't required to have a Mac for work ;w;

But anyways, thank you so much for your help and explanation!! I shall go enjoy the game now ♡♡♡

Melancholy Marionette2 years ago(+1)

Well, that is awesome news! Thanks so much for letting me know what worked for you in the end :D Ahh, I'm so happy you managed to get it working ^-^ It's like some kind of miracle! Haha. I'm just about to head out for some fresh air in a minute, but I will make sure to add what you've said to the post later on when I get a chance in case it helps other people. I know of at least 2 others who were having the same issue as you now, so it would be incredible if this also happens to work for them! Though, I think they have different versions of macOS so it could be wishful thinking >.< Still, it's fantastic that it worked for you in the end at least :3

Thank you so much for supporting the game and for your lovely review ^-^ I hope the rest of their story + all the other characters do not disappoint when I eventually manage to release them!