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I'm really confused, for some reason whenever I load up SS3 I notice that it should first take you to an intro cutscene but my screen is completely black. The reason I notice this is because I can skip it. But I don't see any cutscene or anything. Then when I load up Story Mode I can see the first frame of the first cutscene, but it's just frozen, spamming space makes "skip" appear but doesn't do anything. What do I do? I'm on Windows 10, AMD CPU and GPU.

Hey!  If you look on Steam at the discussion forums for SS1 and SS2, some people have black screen errors and there are some fixes suggester.  unfortunately I don't think there is one fix that works for everyone, but there are a few there and hopefully one will work!  

Could you please link me some of those posts in the forum? Because I've been searching for 2 hours and I've found posts for those problems, but no answers to how to fix it. I don't even know if the fix they used will work in my case, but I'd like to try.

Here it is:

I tried all the fixes I found in page 2 (What the pinned message from you guys said to do) and none of them worked. Could I just have a refund? Cos I'd like to put this money somewhere else instead of wait for a CHANCE that someone might find a fix to this exact problem that only I'm having at least right now.

yes sure, but can it be done through  I'm not sure how I can do it if I am the one who is supposed to do it.