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(1 edit) (+7)

The issue isn't the game being pushed back, it's the complete lack of communication. If someone has given you money for a product you have promised them, then the appropriate thing to do when faced with a setback is to let your customer know of said setback.
It doesn't have to be an extensive, detailed thing. Even just a "Hey guys, due to COVID we are facing medical/personal/unforeseen issues, so the project is on hiatus until further notice." That's it, just a sentence. Maybe a follow-up when you have a more concrete idea of your timeline.

Just basic, simple communication. It is perfectly reasonable for someone who has paid money to be annoyed or upset when they get NO communication about the thing they paid for.

I understand that they've been having difficulties, and I would by no means expect them to prioritize a game of all things, but if you're going to take on the responsibility of accepting peoples' money, you need to also take the responsibility of communicating with them.

Deleted 2 years ago
(+2)

I mean, no, they haven't communicated anything to their Kickstarter backers, either, and the few people who have been able to catch them on Discord have received vague responses or silence. The fact that they were on Discord means they are able to release a short update, but are actively choosing not to and "avoiding the issue," which is not how you deal with difficult things.

It's one thing to be positive and forgiving, but you need to hold people accountable sometimes as well, especially if they've been given $8,000 and can't even be bothered to announce a hiatus.

Deleted 2 years ago