"The problem is fixed when I set a high quality on the menu before starting the game. The game is awesome."
try this, this helped them, let me know if it doesn't work.
I did try all of the other quality settings, and the closest it got was during high setting, it read W +D at the same time for about 2 seconds, and then nothing. I tried a controller and nothing. I have played your other games on this system with no issues, lemme know if you find a fix, and Ill keep trying