Thanks for trying out our game!
The goal of the game is to throttle, boost, or disconnect customers based on the company policy of the day. Sometimes the information is in multiple emails.
You get strikes from multiple sources, for example:
- Choosing the wrong action for a customer based on company policy
- Not keeping up with the queue of customers you need go handle
- Choosing responses to emails that violate HR
We plan to make this more clear in an updated version.