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Greetings! What system are you trying to download the game for? 

Will it not download at all? Or it won't run once you've downloaded it?

Windows 10.

Correct, it will not download at all through the Windows Itch App. However going to the actual Itch website through a browser will allow us to get the zip file for windows. As it stands, we are trying to get the Itch client to recognize the file and run it.

Interesting. Let me knows if that works, I wasn't even aware there was an itch.io app! This is our first upload to this site, do you know if that's a matter of uploading a different version or checking a box somewhere?

(+1)

There is one! It's been the thing we're most familiar with on our computer (rather than using firefox/chrome/etc to browse to the Itch homepage). 

It seems like the Itch client/browser doesn't recognize the game file we've extracted! When we started with Itch, we were under the impression that it was meant to be *like* Steam's client (for what extreme little we comprehend) - you download/purchase games and play them through the client/browser in order to send data?? On top of playing games?? Maybe?? We are sorely lacking, our apologies (it could be largely just a platform for creators to use). There may be a way to upload (maybe a particular file is required??)/a switch that would need to be flipped in order to make the game available through the client, but we are unaware of how to do this regardless of our interest in assisting.

As it stands, we have been able to at least extract the game and can choose to run either of the executable game files, so at least it works now! We appreciate your time. We hope to play/review the game soon!

Glad you were able to get it working. My apologies for not being able to be more helpful! I'll keep looking into this and see if I can find a solution.