Hello!
Thank you for the comment and we're sorry that you're having difficulties with the game!
Have you tried changing your system locale to Japanese? With Japanese games, this is a very common issue as most PC's for overseas users are set to English or another language.
Please try following the steps below:
1.Select "Settings" from "Start".
2. Select "Time & language".
3. Select "Japanese" from "Language" and install the language pack.
4. Reboot the PC to apply the change.
* Change the system locale and log in to an account with administrator privileges.
* Add Japanese language to the PC. Please be reassured that the language of your PC will not change.
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If this doesn't help fix the problem, please reply again to this thread and we will get something worked out :)