Hi, I finally go the game to load for my son. It is now having a graphics problem. the menu screen comes up, I can hear music and see the title screen with the bed. Pressing play turns the screen White. I continue to hear noise for a bit then it goes silent. I can press ESC to get back to the menu. I tried lowering the graphics to Low and MED. no effect. I updated my drivers, no effect.

I have:

Lenovo - Intel Core i3-4350 CPU @ 3.6ghz (4CPUs)
20480MB Ram
DirectX 12
Dual Screen Nvidia NVS 510

Any ideas?

Thanks Jonathan

Hi Jonathan,

My guess is that it's a memory problem, or an issue with loading the first scene. Guessing you have 2GB of RAM (2048MB), which is a bit low for the game. The recommended amount of RAM is 8GB. You would need to upgrade your RAM or try a different machine to be sure.

If you email support@itch.io and explain that it was bought by mistake, they might give you a refund.

Sorry that is not what you wanted to hear!

Cheers,
MrBehemoth

Hi, I have 20,480 MB of Ram that equals 20GB of RAM. Is there anything else I can try before you give me a refund?

Fair enough - didn't mean to imply that you don't know your machine!

It does seem like Unreal is struggling to load for some reason. The only other thing I can suggest is if you have an  SSD or flash drive with a spare 580Mb, try copying the whole game folder to than and running it from there.

No worries, on the Ram. Not sure why I should have to load the game into a flash drive? I have tons of ram and  a great video card. the unreal engine is used for many games for many years, whats the deal here?