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(1 edit) (+2)

I've got two payouts in queue, one for 38 days, the other for 27 days.

The issue that keeps coming to mind for me:

If Itch is a successful website meant to support game designers working independently, then they should be pulling in enough money that they can afford to hire some more of the actual human reviewers they use to vet payouts.

If Itch is not successful enough to hire more staff, or is not meant to support designers at more than just a hobby level, then we should all question whether we continue using this site to platform our work. The "Itch is not a bank" argument doesn't hold water if the designers who want to make a career can't rely on Itch to at least get them their money in a window of time that would let them, say, pay rent or utilities.

Admin

Thanks for your feedback. I just want to highlight that’s it’s not just a simple matter of “hire more people get money faster.” Sending money online is an inherently risky business, we constantly tackle fraud and many other things. We use a combination of human review and our software to manage how payments sent. We always prioritize confirming that all monetary amounts balance out before sending money. Sadly, in this case a small set of payouts got stuck because the system wasn’t able to balance out some payouts. We’ve resolved the issue as soon as we identified what was going on, and we’ll look into what we can do to help prevent things like this from happening in the future

I put some more info in a reply to you here: https://itch.io/post/2519663

Thanks