I bought the full game and it shows up on my card but I didn't get the url or email from itch. help? ;,)
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I'm sorry for the trouble! I'm afraid we don't have any control over that. Itch.io support will likely be a lot more helpful for site-based errors. All I can suggest is checking your library for the "things you own" section and see if it's there. You might have access to it even without the emails coming through.